Store Policy

Thank you for shopping with 3d Prints DIY. We appreciate your business and want to provide you with clear and transparent policies to ensure your shopping experience is enjoyable and hassle-free. Please take a moment to review our store policy below:

1. No Returns Policy:

  • We do not accept returns or exchanges for any products purchased from 3d Prints DIY.
  • All sales are final, and we are unable to accommodate returns for any reason, including but not limited to, product dissatisfaction, incorrect sizing, or change of mind.
  • We take pride in offering high-quality products, and we encourage you to carefully review product descriptions, images, and specifications before making a purchase.
  • In the unlikely event that you receive a damaged or defective product, please refer to our "Damaged or Defective Products" section for further instructions.

2. Damaged or Defective Products:

  • If you receive a product that is damaged or defective, please contact our customer support team within 5 business days of receiving your order.
  • We will require clear photographic evidence of the damage or defect to process your claim.
  • Our customer support team will review your case and provide replacement, if necessary. 

3. Shipping Information:

  • We aim to ship all orders within 3-5 business days from the date of purchase.
  • Business days are defined as Monday through Friday, excluding holidays.
  • Shipping times may vary based on your location and the shipping method selected at checkout.
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.
  • Please note that any shipping delays due to external factors (e.g., carrier issues, weather conditions) are beyond our control.

4. Order Cancellation:

  • Orders cannot be canceled or modified once they have been placed.
  • Please review your order carefully before completing the purchase.

5. Contact Us:

  • If you have any questions, concerns, or need assistance, please don't hesitate to contact our customer support team. We are here to help you.

We appreciate your understanding of our store policies, which are designed to provide a fair and efficient shopping experience for all our customers. If you have any questions or require clarification on any of our policies, please reach out to our customer support team for assistance.

Thank you for choosing 3d Prints DIY. We look forward to serving you with exceptional products and service.