Privacy Policy

3D Prints DIY ("we," "us," or "our") respects your privacy. This policy explains what personal information we collect when you visit 3dprintsdiy.store or place an order, how we use it, and the choices you have. By using our website, you agree to the practices described here.

1. Who we are

3D Prints DIY is a small handmade business based in Dallas, Texas, selling 3D printed toys, figures, and charms. We also operate the Etsy shop AllisonKnitsShop. We are the data controller responsible for your personal information collected through this website.

2. Information we collect

We only collect what we need to take and fulfill your order:

• Contact & shipping details — your name, email address, shipping address, and (optionally) phone number, which you enter at checkout.
• Order information — the items, options, quantities, and totals of what you buy.
• Account information — if you create an account, your username, email, and a securely hashed password. We never store your password in readable form.
• Rewards activity — points earned or redeemed if you participate in our rewards program.
• Technical data — standard server logs (such as IP address and browser type) used to operate and secure the site.

We do not collect or store your full payment card numbers — see Payments below.

3. How we use your information

We use your information to:

• Process, fulfill, and ship your orders;
• Send order confirmations, shipping updates, and respond to your questions;
• Manage your account and rewards points, if you have them;
• Prevent fraud and keep the website secure;
• Meet our legal, tax, and accounting obligations.

We do not sell your personal information, and we do not send marketing emails unless you have asked us to.

4. Payments

Payments are processed securely by PayPal and Stripe. When you pay, your card or account details are submitted directly to these providers — they never pass through or get stored on our servers. We receive only a confirmation of payment and limited details (such as the transaction status and the name and address you provide). Their handling of your data is governed by the PayPal Privacy Statement and the Stripe Privacy Policy.

5. Who we share information with

We share personal information only with service providers who help us run the shop, and only as needed:

• Payment processors — PayPal and Stripe, to take payment;
• Shipping carriers — to deliver your order to the address you provide;
• Email provider — to send order and shipping notifications;
• Hosting & security — including Cloudflare, which delivers and protects our website.

We may also disclose information if required by law. We never sell or rent your data to third parties for their own marketing.

6. Cookies & local storage

Our website uses minimal browser storage to function: your shopping cart is saved in your browser's local storage so it persists between visits, and our payment and security providers may set their own cookies needed to process payments and protect the site. We do not use third-party advertising or cross-site tracking cookies. You can clear this storage at any time through your browser settings.

7. How long we keep your information

We keep order and account records for as long as needed to provide our service and to comply with legal, tax, and accounting requirements. You may ask us to delete information that we are not legally required to retain.

8. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Correct information that is inaccurate or incomplete;
• Request deletion of your information;
• Object to or restrict certain processing;
• Receive a copy of your information in a portable format.

To exercise any of these rights, contact us using the details below and we'll respond within a reasonable time.

9. Security

We take reasonable measures to protect your information, including encrypted (HTTPS) connections, hashed passwords, and limiting access to order data. No method of transmission or storage is ever completely secure, but we work to safeguard your information against unauthorized access.

10. Children's privacy

Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. Significant changes will be reflected here, so please check back periodically.

12. Contact us

If you have any questions about this policy or your personal information, reach out: