Shipping & Returns
Last updated: June 12, 2026
Everything you need to know about how your order gets to you, and what happens if something isn't right. Each item is 3D printed and packed by hand in our Dallas studio.
1. Processing time
Because every item is made to order, please allow 2–5 business days for us to print, finish, and pack your order before it ships. Larger orders or custom color requests may take a little longer; if so, we'll let you know. Processing time is separate from delivery time.
2. Shipping rates
- Flat-rate U.S. shipping: $5.99 on any order.
- Free U.S. shipping on orders of $35 or more, applied automatically at checkout.
Sales tax is calculated at checkout based on your shipping address.
3. Where we ship
We currently ship within the United States. If you're outside the U.S. and would like to order, please contact us first — we may be able to arrange it.
4. Delivery estimates
Once shipped, U.S. orders typically arrive within 3–7 business days, depending on your location and the carrier. These are estimates, not guarantees — carrier delays are outside our control, especially during holidays.
5. Tracking
When your order ships, we'll email you a confirmation. If a tracking number is available for your shipment, it will be included so you can follow your package on its way.
6. Lost or damaged packages
We pack every order carefully, but accidents happen in transit. If your order arrives damaged, or doesn't arrive at all, please contact us within 14 days of the expected delivery date with your order number and (for damage) a photo. We'll work with you to send a replacement or issue a refund.
7. Returns & exchanges
Because our items are made to order by hand, we generally do not accept returns for buyer's remorse. However, your satisfaction matters to us:
- If your item arrives damaged, defective, or incorrect, we'll replace it or refund it — just reach out within 14 days of delivery with a photo.
- For other concerns, contact us and we'll do our best to find a fair solution.
Please note: slight variations in color, finish, and visible print layer lines are normal characteristics of handmade 3D printed items and are not considered defects.
8. Refunds
When a refund is approved, it is issued to your original payment method (via PayPal or Stripe). Please allow a few business days for it to appear on your statement, depending on your bank or card issuer. Original shipping charges are non-refundable unless the return is due to our error.
9. Cancellations & changes
Need to change or cancel an order? Contact us as soon as possible. Because we begin making items quickly, we can usually only change or cancel an order before it has entered production. Once an item is printed or shipped, it can no longer be cancelled.
10. Contact us
We're a small shop and happy to help with anything: